Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Wednesday, October 28, 2015
“I am the accountant and I joined Zenefits for the…”
I am the accountant and I joined Zenefits for the following reasons: 1- Zenefits functions like an HR department, making it easy to hire new employees. 2- New employees can upload all their legal documents directly through Zenefits, which makes it an easier process for both employees and the company. 3- You can send an offer letter directly through Zenefits. 4- Employees can view the company handbook and other important information through Zenefits. 5- New employees can pick their health and commuter benefits directly when they create a Zenefits account. 6- Current employees can update their information, like address and phone number, directly through their Zenefits account. 7-Everything syncs directly with payroll. 8- If an employee is terminated they can continue with Zenefits for their COBRA health insurance. 9- Zenefits is free. 10- Customer service is excellent and makes it easy to transition to Zenefits. 11 - Zenefits offers PTO vacation tracking.
★★★★★
Tuesday, October 27, 2015
“We are a fast growing start-up who recently implemented Zenefits.…”
We are a fast growing start-up who recently implemented Zenefits. Zenefits has allowed us to streamline our benefits admin, payroll, and 401(K). We're very pleased that we made the switch. Implementation was great and virtually painless.
★★★★★
Wednesday, October 21, 2015
“We very recently made the switch to Zenefits for our…”
We very recently made the switch to Zenefits for our onboarding and terminations processes. My implementation manager was very responsive to all of my various questions and I have found the platform to be very easy to use. A huge time saver, for sure.
★★★★★
Monday, October 19, 2015
“The software and the team makes my HR processes easier.…”
The software and the team makes my HR processes easier. Zenefits save me so much time on a daily basis.
★★★★★
Tuesday, October 13, 2015
“Love the platform! Sales and customer service were also super…”
Love the platform! Sales and customer service were also super helpful.
★★★★★
Tuesday, September 15, 2015
“My company began using Zenefits at the beginning of 2015…”
My company began using Zenefits at the beginning of 2015 and so far everything has been amazing. We are not yet using all the features, but the ones that we did implement have made my job as HR Manager much easier. The on-boarding process is so quick now. The new hires just need to enter their information once, and it populates all the forms, such as W4, I9, etc. I can also have the employee manual and all our software tutorials sent directly to the new hires. This definitely is a time saver! So far the health insurance piece has been great as well. We did have a couple of minor issues, but they were resolved in a timely manner, with a great deal of communication from Zenefits. I am looking forward to see how open enrollment goes! The owners of my company love the ease of getting reports, such as anniversary dates, or salary information by department. The employees appreciate being able to log on and obtain their insurance ID cards at any time. I highly recommend this company.
★★★★★
Tuesday, September 1, 2015
“Our customer service rep at Zenefits was incredibly professional and…”
Our customer service rep at Zenefits was incredibly professional and easy to work with. Zenefits has simplified our on boarding process immeasurably!
★★★★★
Friday, August 21, 2015
“I've been using Zenefits to manage my company's HR, and…”
I've been using Zenefits to manage my company's HR, and benefits for the last few months and I have nothing but GREAT things to say! My implementation manager helped make the process seamless. She was incredibly patient with me and went above and beyond her job to make sure I was comfortable and well set up. Zenefits is now the key to my life at work!
★★★★★
Tuesday, August 18, 2015
“We were up and running with Zenefits in two days…”
We were up and running with Zenefits in two days with correct data. Our Zenefits rep was extremely helpful and even pointed out an insurer fee that incorrect and too high. That issue was fixed by the insurer within a day. I find the product easy to use and appreciated the wizard during the setup of the product.
★★★★★
Thursday, July 30, 2015
“I like the ease of use of the product and…”
I like the ease of use of the product and being able to submit requests for time off, and how the requests are automatically sent to your supervisor and therefore the process time is expedited and you get a response much faster! Also, I like the fact that you get a lot of your HR benefits, time-off requests, paycheck and other info. all in one location and you do not have to email your HR representative every time you have a question because you have more access to your personal employee profile. Nothing yet. We just started using the product this year. I would check out Zenefits and check out a trial. Zenefits is relatively new to the playing field, but it is a strong competitor and we were able to initiate the application when there was a free offer.
