Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Thursday, April 2, 2015
“Zenefits changed my work life. I used to have spreadsheets,…”
Zenefits changed my work life. I used to have spreadsheets, pdfs, word docs, insurance forms and the hiring process used to be a spiderweb of isolated units. With Zenefits they are all centralized and synced with payroll. Hiring people takes me less than 3 minutes now and our employees can all self-enroll in health and disability insurance. Employees manage their own information, including adding dependents, requesting PTO, changing their address, changing their bank info for payroll, etc. It's free, customer service is solid and the application user experience and interface are great. I should give the disclaimer that my company helped them with their branding, but my review is completely independent of our experience working with Zenefits.
★★★★★
Thursday, April 2, 2015
“Saw Zenefits in an in-flight magazine and gave them a…”
Saw Zenefits in an in-flight magazine and gave them a shot. They took us through the full health insurance renewal process, and actually saved our company a bit of money. Can't really speak for their other features outside of benefits, but the online benefits enrollment process was easier then what we've done in the past.
★★★★★
Thursday, April 2, 2015
“Noticed Zenefits in an in-flight magazine and gave them a…”
Noticed Zenefits in an in-flight magazine and gave them a shot for our renewal. They took us through the whole renewal process, which went well, and they actually helped us save a bit of money. The online enrollment made things easier than the last time around, when we used papers. Only used them for benefits, and that worked well. Good option for benefits administration, if you're in the market.
★★★★★
Monday, March 23, 2015
“It helps me as a startup founder focus all my…”
It helps me as a startup founder focus all my time on our product and business by taking care of a whole bunch of administrative hassles! Having a single platform that takes care of payroll, health insurance, employee management, commuter benefits and more is a godsend for anyone that is strapped for time. It's still a bit complicated - largely because the underlying services, including health insurance, are complicated and filled with tons of byzantine rules. First build a list of what your business needs and where your biggest pain points are. Then compare that to what Zenefits (or any other provider offers). Pick the software that does the most to alleviate your pain at the lowest cost.
★★★★★
Friday, March 20, 2015
“Employee onboarding is ideal. Employees fill out all their own…”
Employee onboarding is ideal. Employees fill out all their own forms, like health insurance paperwork, online. There have been some hiccups, but it's worlds better than the paper pushing we were doing before. The time off feature is especially nice. Their support representatives are youthful and earnest, and really go the extra mile for you. Can occasionally be hard to get a hold of, but not unreasonably so. They're free so if you're looking for the same services that other providers offer at zero cost, then it's a no brainer. Overall happy.
★★★★★
Sunday, March 15, 2015
“They made it pretty easy to get up and running…”
They made it pretty easy to get up and running with benefits. It's probably overkill for our small shop (6 people) in terms of features, but the benefits / contractor feature alone makes it worth it. I've run into minor bugs, but their support team quickly fixed them.
★★★★★
Wednesday, March 11, 2015
“It's so easy to use. I don't have to think…”
It's so easy to use. I don't have to think about insurance and stuff. There's a limit on how much I can pay contractors through the platform per week. I want to pay them all through Zenefits so I don't have to think about 1099s. I'd also like the ACH to move faster, but that's probably outside of Zenefit's scope. Try to set up group insurance on your own through an agent before using Zenefits (no, not really), but that will give you an idea of how awesome it is.
★★★★★
Wednesday, March 11, 2015
“This system is great for nonprofits. We use it to…”
This system is great for nonprofits. We use it to manage our health insurance, annual leave, onboarding, termination, and HSA accounts. It has saved me a tremendous amount of time and hassle having everything conveniently in one place. I think it's a great solution for small nonprofits and small businesses without a dedicated HR team.
★★★★★
Wednesday, March 11, 2015
“Zenefits makes it really easy to onboard and maintain employees'…”
Zenefits makes it really easy to onboard and maintain employees' paperwork for compliance, payroll, and benefits. It saves me so much time and work. Super easy to use. Free. Better than everything else. For benefits and workers' comp, you have to upload a spreadsheet with info about your employees. That info is already in Zenefits, so it's kind of dumb to make me do the extra work. There are some rough edges, like not being able to update information on work locations. But Zenefits keeps getting better and better, and I'm sure they'll fix this stuff before long!
★★★★★
Tuesday, March 10, 2015
“Why in the world would you all hold my money…”
Why in the world would you all hold my money for 7-10 bussiness days?, you say you are making sure the check is not going to bounce but you only need a couple of days to do this. Zenefits time frame is unrealistic, customer service is incredibly poor at it's best, seems like employees don't really know how to communicate what is really happening with a kind of shrugging their shoulders , Oh well kind of way. Spoke to a manager about the withholding of pay and they say that there is another middle man apart from them. Can you please let companies know this information before they use your services. Very unsatisfied with this company, they definitely need to step it up.
