Zenutech Inc

Zenutech Inc

2 Reviews · Last reviewed on 07 November 2013

Serchen Index

31.00
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2
Reviews
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Zenutech Inc Reviews

1.0

OK.

2 Reviews

Last reviewed on
07 November 2013

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Friday, November 8, 2013

from Acme Co.

Used Zenutech for a number of years and always had good service. Fall 2013 was receiving intermittent e-mails. 10-20 people from all over telling us e-mails sent to all of our different e-mail accounts are kicking back. Zenutech's response - well it must be the fault of those 20 different people sending to 5 different e-mails it couldn't possibly be the only common denominator in this - Zenutech. Tech support yelled at me on the phone and Senior staffer was ignorant and did absolutely nothing to help fix it. Problem continued for 2 weeks during which Zenutech did not respond to any calls or e-mails until I switched webhosts where the problem with those other 20 people magically disappeared?!?!? Called Zenutech to tell them I was leaving and that dealing with them was an awful experience and they said - and I quote "Not going to give you an apology - that's just not going to happen". Don't know what has happened with this company but won't send my worst enemy to deal with them.

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Thursday, October 24, 2013

from Western Academy of Photography

The past two weeks have seen two significant outages of the school's site. The second lasted three full days. Not one message in response to their online ticketing system, not one returned phone call, not one reply to my emails, not one reply to my tweets, not one reply (other than deleting my post and blocking me from additional posting) on their facebook page. They advertise 24/7 phone support, don't believe it. The only results I got when calling them, even during stated business hours, was a voicemail box that generated no return calls. If you need uptime, support, and above all communications, avoid these guys like the plague.

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This page was last updated 24 February 2014 07:25