Ziphosting

Hazel Leung from AstrologybyHazel

I have been using ZIphosting for years, since they were hostess in fact. I have had very few problems with them and I have several clients web sites with them too. Usually they fix everything pretty quickly. I am bit perplexed about the email problem they are having right now, I realise every provider has downtime sometimes but this email issue seems to be going on too long

John from Johns Mowing

I asked for service cancellation, and they didn't cancel it. Now they are chasing me for a years payment. These guys SUCK.

Dave from sedex.com.au

This is by far the worst web hoster i have ever used, my site and emails are constantly going down and ZIP offer no help.

Simon from simmo

Appalling service, stop used them months ago after they couldn't help with a simple joomla install fault. Now being chased up for not paying for the next year of service. Seems they have more people to chase money than to fix their problems.

Louis Marshall

Ziphosting 'Cloud Platinum' hosting - lacklustre at best. I purchased the 'platinum cloud hosting' package from Ziphosting and frankly was disappointed; especially after having bought domain names via Ziphosting (which I never had a problem with). I could only tolerate the lacklustre service for so long before going elsewhere. Some of the problems I had with Ziphosting included: Being told parent paths weren't available (a common feature provided by other hosts). I was told it would cost $300 to restore a ms sql database backup (a 5 minute task). I submitted a support ticket to have permissions set on some folders. Waited 3 days without hearing a word from Ziphosting, then had to re-request the support. I was then told that permissions had been set, they hadn't been. Asked again folder permissions be set, was ignored (never heard back from anyone). To top it all off, after I cancelled my account due to poor service, Ziphosting refused to give me a refund on the unused portion of my service (should I be surprised?).

Jenece Lowe from Lowe Voltage Electrical

Hopeless! Bought a Cpanel product with them yesterday and today no emails in or out. My business shut down for the day with no response from them. This after paying them for 3 years. No phone number so no responsibility. Don't know how much money my business has lost. Switched to someone else tonight.

Annette Hodgson from Element Ent

I already had one website with these guys and the only reason I had it was they were so cheap. That is the only thing they having going for them. Even though I knew I would have problems I just got another site through them once again because of price. Their actual site builder product is so restricting it's unbelievable. Their customer service is the worst I have ever encountered. Expect a lot of delays and frustrations if you deal with this company. But they are cheap. I guess you get what you pay for but as a small business this is all I could afford at the moment. They take so long to get back to you and half the time the operators have no idea of how to answer your questions.

Sean from http://www.booglebirk.com.au

Extremely disappointed with Ziphosting. They claim 24x7x365 uptime but I have experienced so many instances of my site being down due to their servers - and it has only been live now for less than a month. Their service has been very below average and I would highly recommend staying away from Ziphosting.

Andy from Furnissweb

A terrible experience from start to finish. Support is only by Live Chat and is staffed by unknowledgable individuals who point you to the online knowledgebase. 24/7 support only means an online ticket system where the usual response time is 4 days and then nothing is fixed. Knowledgebase has conflicting information for setup of nameservers and email etc. The iMAP implementation is bad - unable to get emails for 4 days due to max connections error. My website has been down intermittently every week. Overall it was a terrible mistake to move to ZipHosting. I have been with them for 4 weeks and I am now moving to another host because I have had enough. Avoid.

John from Johnky

Bad customer support and their server has ongoing problems and is frequently down.