ManageEngine

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ManageEngine

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About ManageEngine

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance.

It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations.

Features

ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below.

Incident management: Gain control of your help desk

With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident!

Problem management: Go beyond firefighting

Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem.

Change management: Manage changes with precision

Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes.

Asset management: Track and manage assets with ease

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

IT project management: Deliver IT projects on time

You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success!

Purchases and contracts management: Track IT purchases and contracts

Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry.

Self service portal: Deflect tickets from your service desk

Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets.

Service catalog: Showcase your IT services

Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request.

CMDB: Get the bigger picture

ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making.

Service level agreement: Ensure timely service delivery

Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met.

Reports: Derive decisions with the right data

Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of

ManageEngine Key Features

  • Help desk software
  • help desk software
  • knowledge base
  • self service portal
  • incident management
  • problem management
  • change management
  • CMDB
  • Help desk reports
  • SLA
  • Automations

ManageEngine Reviews

4.9

Out of 5 stars
(14 Reviews)

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ManageEngine
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from ASB

Friday, December 13, 2013

This is an excellent resource! I love this application, and the customer service is top notch. Really can't recommend it highly enough!

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Thursday, October 10, 2013

I love this application. I have tried a few other asset management applications before and NONE of them compare to this one. Would definitely recommend to others!

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Thursday, September 12, 2013

This application is quite useful and pretty intuitive to use. I'm happy I stumbled across this and will definitely recommend it to friends and family.

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from VERB Mag

Wednesday, September 11, 2013

I absolutely love this application. I believe its customer service is far superior to many others of its kind. ManageEngine goes above and beyond to see that people get what they are looking for.

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from blu

Thursday, September 5, 2013

Awesome application and great customer service. Would definitely recommend this to my friends and family!

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Thursday, July 11, 2013

ManageEngine is fantastic. Great help desk solution that is both reliable and affordable. Highly recommended for people who don't need any additional hassles for their company.

1 of 1 people found this review helpful.

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from Stapls

Wednesday, January 16, 2013

Great application that works flawlessly. I would definitely recommend this to my friends and family.

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from ATS

Wednesday, January 9, 2013

Great application and customer service. Would definitely recommend this to my friends!

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from Smith Chevrolet

Friday, December 28, 2012

The service was outstanding and very effective. I also had a great experience when I was needing help. The support was great.

1 of 1 people found this review helpful.

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Thursday, December 27, 2012

The customer service was excellent. They were very friendly and patient with the questions I had about the service. I would recommend to anyone!

1 of 1 people found this review helpful.

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Tuesday, December 11, 2012

Customer service was very helpful to me with my questions. I felt treated very well by them! The wizard was very easy to use. I felt like a pro in no time, no complaints at all!

1 of 2 people found this review helpful.

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Friday, November 30, 2012

I had a problem setting it up, so it took me a couple of days to call their support. They were very helpful and got my problems fixed right away!

2 of 2 people found this review helpful.

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Monday, November 26, 2012

Customer service was good but not excellent. All of my questions were answered, just not as quickly as I would have liked. The Config Wizard streamlined the whole process and overall I am very satisfied.

1 of 1 people found this review helpful.

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from IT Support Specialist At Tieto

Thursday, June 7, 2012

The application is very intuitive and easy to use. Customizing the application was cakewalk. The Admin Panel was so well organized and all we needed to do was click ‘Start’ on the Configuration Wizard. The application guided us through the complete configuration process and we were ready to start working on tickets on Day 2 of our purchase. It took just 14 hours to get ServiceDesk Plus On-Demand up and running 100% and start managing our IT service desk.

2 of 2 people found this review helpful.

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This page was last updated 03 April 2017 22:42