Best Customer Management Software Reviews 2018

Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

CRM Software


Reviewed by Fred Flinterson

Choose Commence CRM do its strong functionality, price and excellent interaction we had with the company during our eval... Read More

Reviewed on 16 February 2018

Customer Support


Reviewed by jon from miller

While exploring for options for a competent call center service provider, I found CyfutureBPO. This amazing firm has a p... Read More

Reviewed on 14 February 2018

Live Chat

Chat Outsource

Reviewed by McLean from Food Business

This company is an answer to all your Chat solutions. Their team is very professional and humbleness is their forte. The... Read More

Reviewed on 13 February 2018

Customer Loyalty


Reviewed by Elissa Heyman

I received an ominous email from Womply suggesting there were negative reviews of my business. Apparently when someone l... Read More

Reviewed on 12 February 2018

Live Chat

Cugic - Live Chat S..

Reviewed by Cheryl from Apparal

Cugic live chat software is very familiar and works well with my website. It has so many good options available that hel... Read More

Reviewed on 09 February 2018

CRM Software


Reviewed by Christina Muryn

AddressTwo (A2) is a wonderful system. It is intuitive, has great customization, and is cost effective. Troy and the t... Read More

Reviewed on 08 January 2018

Live Chat

Lucky Orange

Reviewed by Kerry from Kerry's Berries

Hands down the best product we have used. Tested all the other tools and they have the best tech. We love the dynamic He... Read More

Reviewed on 12 December 2017

Live Chat


Reviewed by Damien van der Aart

Switching to Freshchat for the customer support in our foundation proved to be a successful decision. Unlike competitors... Read More

Reviewed on 08 December 2017

Survey Software


Reviewed by Katerina

Fantastic platform, easy to use, beautiful interface. Overall, I really enjoyed my first experience with SurveyLegend. I... Read More

Reviewed on 06 December 2017

Live Chat


Reviewed by Adaire Smithwick

Ramble has allowed me to continue through with business ventures and possible leads in a safe and effective way! It's de... Read More

Reviewed on 29 November 2017

Help Desk Software


Reviewed by Brady Buynack

Well built software that will help our company.

Reviewed on 16 October 2017

Help Desk Software

Tender Support

Reviewed by Tarik from EUROMED VOYAES

I use several email management platform, Live Agent is the one that convinced me most in terms of simplicity and efficie... Read More

Reviewed on 12 October 2017

Customer Satisfaction


Reviewed by Dr Lav Kochgaway

RepuGen to a large extent changed the way I dealt with my patients. Before RepuGen, I was doing well but had no idea wha... Read More

Reviewed on 10 August 2017

Customer Loyalty

All Digital Rewards

Reviewed by Joy Kuhn

In conjunction with the survey service askGFK, it's impossible to earn enough points to redeem for anything other than p... Read More

Reviewed on 10 July 2017

CRM Software

CompanyHub CRM

Reviewed by David John

We are using CompanyHub from last year. Its been really great and helpful in our process. CompanyHub Support team is rea... Read More

Reviewed on 14 June 2017

Customer Support


Reviewed by Manish Borva from Studio45

I recently collaborated with Go4customer to avail their B2B telemarketing solutions. I must admit that the company has ... Read More

Reviewed on 09 June 2017

Customer Loyalty

Preferred Patron Cu..

Reviewed by Ed from MC Sports

We have used this product for 9 years now across 75 sporting goods stores. Of all the vendors we have ever dealt with,... Read More

Reviewed on 25 April 2017

CRM Software


Reviewed by Jeremy Viberdorf

Among other vendors that we considered, we chose bpm’online. With the help of bpm’online CRM we aligned the work of our ... Read More

Reviewed on 09 February 2017

Live Chat


Reviewed by Gitanjali Rajput

I have been using REVE Chat's live chat software for almost 2 years and have noticed amazing improvement in my online sa... Read More

Reviewed on 27 January 2017

Social CRM Software


Reviewed by Constance Hua

A Commercial called to sell me the product. It was hard for him to understand the demand and need of our business, but a... Read More

Reviewed on 26 January 2017

Customer Engagement Software


Reviewed by David from Byju's

Fraud company. Product not good.

Reviewed on 03 January 2017

CRM Software


Reviewed by Jim Bowser from Northwood IT

Its a good CRM. Very easy to use and affordable. We like to see improvement to the layout editor however.

Reviewed on 13 October 2016

CRM Software


Reviewed by Poonam Agnihotri

Salezshark has helped me drive my team performance to a whole new level. Metrics-based goals, notifications, reminders a... Read More

Reviewed on 22 August 2016

Customer Support


Reviewed by Patrice Crisp

This is obviously a scam. They tried to get me for 500.00 until I realized the person I was on the phone with was the o... Read More

Reviewed on 12 July 2016

Customer Insights Software

NomNom Insights

Reviewed by John from Swift

We've been using NomNom for a while now, it has been great at helping us centralise all our customer feedback. Quantify... Read More

Reviewed on 01 July 2016

Live Chat


Reviewed by Mirna Sabbagh Muslmani

Customer service is fantastic. Andrzej helped me and was great!

Reviewed on 19 May 2016

Help Desk Software


Reviewed by Frank Sinly

Great help desk alternative that works where I am all the time: my inbox.

Reviewed on 29 January 2016

Customer Loyalty

Loyalty Bay

Reviewed by Mitchel White

Saying payments have been declined when you can clearly seem them on your bank statement.

Reviewed on 28 January 2016

CRM Software

Less Annoying CRM

Reviewed by Helen Warburton

The CRM helps me keep track of customer contacts and conversations we've had and helps me not to be surrounded by bits o... Read More

Reviewed on 28 January 2016

Customer Service Software


Reviewed by Katherine from CraftResumes

Perfect web site with daylong access to the services. Immediate homework and writing help. You can chat with the author ... Read More

Reviewed on 26 January 2016

Customer Support


Reviewed by Aakshi Alawadhi

A great company providing over-the-top services from cobrowsing to video chat and screen sharing. Easy to access and us... Read More

Reviewed on 21 January 2016

Feedback Management


Reviewed by Tejesh

Very Very Good Cloud Service for collecting leads or engaging with visitors without the help of real-person/web based ch... Read More

Reviewed on 08 January 2016

Live Chat


Reviewed by Veronika Velecká

Easy to use, free and paid options, visitors recording.

Reviewed on 20 November 2015

CRM Software


Reviewed by Riccardo De Agostini

Being new to the field of email marketing, I'm not exactly entitled to judge ActiveCampaign's services, but I can say a ... Read More

Reviewed on 20 November 2015

CRM Software


Reviewed by Andrew Graham

All in all the tool is very flexible. Collaboration and the speed of decision making improved since we'd introduced Bit... Read More

Reviewed on 12 November 2015

Survey Software


Reviewed by Luther Poier

Getting feedback is pretty hard and surveys just don't cut it. We all have seen the email from Survey-Primate that feel... Read More

Reviewed on 10 November 2015

Live Chat


Reviewed by Amin Damyar from Interfacing

Really great tool, we have been using HeyBubble Live Chat on out website for about 6 months and the leads we have been g... Read More

Reviewed on 06 November 2015

CRM Software


Reviewed by Adam Yapkowitz

Easy to use. Highly configurable. Experienced, talented professionals are always available. Salesnet CRM was a great ... Read More

Reviewed on 08 October 2015

ITIL Software


Reviewed by Kimberly Edwards

devContact is really easy to integrate and use. It has allowed us to solve customer complaints more promptly and effecti... Read More

Reviewed on 08 October 2015

Live Chat

Live2Support Pvt Ltd

Reviewed by Subodh Bhatt

Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the b... Read More

Reviewed on 02 October 2015

Customer Experience


Reviewed by Membership Drive

We were promised quite a few features, including Salesforce integration, that were in the specs we agreed to when we agr... Read More

Reviewed on 31 July 2015

CRM Software


Reviewed by Devorah Alden

In the interests of full disclosure, I am an agent assistant. I've used other CRMs in the past, so I think I can give y... Read More

Reviewed on 17 July 2015

ITIL Software


Reviewed by Ed Osterman

We have been working with SupaTOOLS for three years. Their product is excellent, highly configurable (with no training)... Read More

Reviewed on 02 July 2015

CRM Software

SalesBabu Business ..

Reviewed by Pankaj Gupta

I like this product! because this is a only software which lift my business revenue at next level.

Reviewed on 09 June 2015

CRM Software


Reviewed by Richie from Phillips

A very clever CRM, can be easy to use when you start with a 'CRM Beginners' but then you can open up all the modules to ... Read More

Reviewed on 08 June 2015

Help Desk Software

Reviewed by Mahdi Ajili from PrintFleet

We use TeamSupport on a daily basis. It is a great tool and the team are always trying to proactively improve the system... Read More

Reviewed on 05 June 2015

Survey Software

Key Survey

Reviewed by Travis Tasset from Nueterra

Excellent Survey Platform I love the KeySurvey platform. We use it for most all of our surveys - some internal and some ... Read More

Reviewed on 18 May 2015

Survey Software


Reviewed by Wanessa from Student

I was looking for an online survey to use the data in my master thesis and I read good reviews about SoGoSurvey. I gave ... Read More

Reviewed on 08 May 2015

Feedback Management

My Hall Monitor

Reviewed by Sarah Walker

The free website plugins offered have really helped me to engage with my customers and even come up with new ideas that ... Read More

Reviewed on 07 April 2015

CRM Software


Reviewed by John from Mailinator

After using complicated CRM systems and having to input data for years, this changed my world. Salesflare automatically ... Read More

Reviewed on 13 February 2015

CRM Software


Reviewed by Neil Leigh

I have been using Zoho CRM on and off for several years. I have used it both as a free and paid service (my needs have c... Read More

Reviewed on 06 February 2015

Survey Software


Reviewed by Christine

THE GOOD: Optimized for all platforms so survey takers will have a good experience. Nice graphics and templates to choo... Read More

Reviewed on 05 January 2015

CRM Software

Pipeliner CRM

Reviewed by Eva-Bettina Gruber

Pipeliner is a great management tool (e.g. clear structure and features, cool dashboard design, very helpful online manu... Read More

Reviewed on 29 December 2014

Live Chat

Reviewed by Jack Doyle

Hey, I am using Livehelp as a live chat from last 1 year. its a amazing software and free of cost for our starting compa... Read More

Reviewed on 13 November 2014

Live Chat

My LiveChat

Reviewed by Denial White

Top Notch! Simplest, most flexible solution available. Give it and other a test drive, you'll always fall back on it.

Reviewed on 20 October 2014

Live Chat


Reviewed by Walter Thomas

We have been with HelpOnClick for a few years and in the beginning there was occasional problems but nothing serious. Ov... Read More

Reviewed on 13 October 2014

CRM Software


Reviewed by Bruce Fairclough

I've tested what seems to be every CRM out there. (At least 20 !) When I really prioritized what's important to get fr... Read More

Reviewed on 24 September 2014

CRM Software

Blue Utopia

Reviewed by S. Williams

Great service. Great product.

Reviewed on 12 September 2014

Customer Service Software


Reviewed by Billy Heany

MightyCall definitely made me feel a lot more professional. Being able to choose my own number and set my own greeting w... Read More

Reviewed on 09 September 2014

Survey Software


Reviewed by Philip Rousseau

I looked for a simple an design survey editor. Vizir was perfect for me. It's the most beautiful survey editor on the ma... Read More

Reviewed on 22 August 2014

Live Chat


Reviewed by Sofia Lourenco

Really excellent tool to meet website visitors. Brought me unique selling and upselling opportunities. Great design and ... Read More

Reviewed on 07 August 2014

Help Desk Software

Cayzu Help Desk

Reviewed by Chantelle Lamont

I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mi... Read More

Reviewed on 31 July 2014

CRM Software


Reviewed by Ruben Fuentes from Maquitec

Good Software, it is very useful to our company

Reviewed on 21 July 2014

Customer Service Software


Reviewed by Trici from FMBG

Scorebuddy is a powerful monitoring tool that can be used to ramp up your business. This intuitive software is an excell... Read More

Reviewed on 16 July 2014

CRM Software


Reviewed by Paul Paquin

IRS Logics is probably the best software on the market. Rob Pugh does an excellent job and goes above and beyond to ens... Read More

Reviewed on 14 July 2014

CRM Software


Reviewed by Nathan Young from ScanLabs

Great CRM! Really simple to use, have tried 10 different CRMs and Lynkos is a right on spot tool for sales and client m... Read More

Reviewed on 01 July 2014

Survey Software

Super Simple Survey

Reviewed by Nicholas McCreath

Whoa! The most comprehensive survey maker in the market that's also the easiest!

Reviewed on 24 June 2014

CRM Software

PlanPlus Software

Reviewed by Emily Hauptvogel

Danielle Ercan is by far the best account manager we have ever had. She is quick to respond to our requests/questions, ... Read More

Reviewed on 24 June 2014

CRM Software


Reviewed by Hank Greenberg

Really happy that I switched to these guys for my CRM. My favorite part of the software package is the dashboard, I don'... Read More

Reviewed on 13 June 2014

Complaint Management

Lynk Software

Reviewed by Rick Lundquist

Customer service is my least favorite part of running a business. Lynk actually takes care of most, not all, of the hard... Read More

Reviewed on 11 June 2014

CRM Software


Reviewed by S. Thomas from G. S. Thomas

OnMinutes is a very helpful business tool to help you keep track of those valuable leads, connections and actions so tha... Read More

Reviewed on 05 June 2014

Survey Software


Reviewed by Andy from KyivPost

Thanks to Worldapp we could present our customers a flexible and powerfull sulution to collect their opinions and though... Read More

Reviewed on 30 May 2014

Survey Software


Reviewed by Jessica from Amazon

My Survey lab is great! Easy to use, easy to read, just about anybody could use it, even my computer illiterate grandmot... Read More

Reviewed on 28 May 2014

Customer Service Software

CyberNiche Software

Reviewed by Ken

I particularly enjoy CyberNiche for the Asset Tracker capabilities. It is a well designed program and it is incredibly h... Read More

Reviewed on 27 May 2014

Issue Tracking


Reviewed by cj savage

Donedone is a nice uncomplicated software to use! it has a nice design and dont know why no one uses it! it also has coo... Read More

Reviewed on 27 May 2014

CRM Software


Reviewed by Nicole Jackson

I love that Fanhub draws features common in social media today, making it a familiar experience from the start. The abil... Read More

Reviewed on 23 May 2014

Customer Experience


Reviewed by Kristyn Fredericks

We have been very pleased with the service that the Iridize team has provided to us, especially around making suggestion... Read More

Reviewed on 20 May 2014

Customer Support


Reviewed by John from btechco

SupportMonk is a pretty useful tool for outsourced technical support. Its nice cause it 24/7 which can come in handy. Th... Read More

Reviewed on 19 May 2014

Live Chat

eAssistance Pro

Reviewed by Rosie

This chat interface is user friendly and low cost, it enable me to give online support service, track website status, ch... Read More

Reviewed on 15 May 2014

Customer Support

CustomAnswers Softw..

Reviewed by Elaine Baird

Excellent product. Our statistics show that CustomAnswers software has dramatically reduced the number of queries sent t... Read More

Reviewed on 15 May 2014

Help Desk Software


Reviewed by Darrell Mott

We have worked with IncidentMonitor ITIL service desk software for a few years now. The continuous support is very good... Read More

Reviewed on 07 May 2014

Help Desk Software

ADIOS Software Cloud

Reviewed by Wilson Timmons

ADIOS Business Suite has taken over where I work. Everyone loves it, super easy to stay on top of all your contacts and ... Read More

Reviewed on 28 April 2014

Social CRM Software


Reviewed by sam from sam's place

muHive is a unique and innovative website that gives users a great way to manage their social media communications and o... Read More

Reviewed on 22 April 2014

Survey Software


Reviewed by KT from Survey

I really enjoyed this software. The prices seemed reasonable, and the email templates make my job so much easier. In add... Read More

Reviewed on 22 April 2014

CRM Software

1CRM Corp

Reviewed by Brian Ellis

I've been using 1CRM for 2 years now, and it's really helped me to organize and grow my business. The drip-feed campaign... Read More

Reviewed on 17 April 2014

CRM Software


Reviewed by stephen

Using Insightly has been of great benefit to me. The CRM tool is great and the project management tool has helped in imp... Read More

Reviewed on 10 April 2014

Help Desk Software


Reviewed by Eric Reynolds

I've been looking for an offsite support system for my clients and this is perfect. It'll save me the trouble of setting... Read More

Reviewed on 10 April 2014

CRM Software


Reviewed by Ted Newsom

Pretty neat CRM dashboard, I felt I was very effective setting up and using this platform. I was surprised by how easy a... Read More

Reviewed on 07 April 2014

ITIL Software


Reviewed by Frederic D.

G2G3 solutions help large IT vendors engage with their clients and place their solutions in context. The benefits of new... Read More

Reviewed on 07 April 2014

Feedback Management


Reviewed by Molly

Allegiance is an excellent service. They offer such a variety of software. Their customer service is top notch, as is th... Read More

Reviewed on 07 April 2014

This page was last updated 25 February 2017 11:43