Best Customer Management Software Reviews 2018

Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

Remote Support Software

AssistNinja

Reviewed by Anthony Baker from Hosting

My virtual assistant Joshua is amazing – love him! I’ve recommended assistninja to several people across the globe with... Read More

Reviewed on 18 December 2018

Customer Engagement Software

Womply

Reviewed by Aubrey Young-Wood

I did not authorize this company to charge my bank account. However, they used their partnership with my credit card pro... Read More

Reviewed on 29 November 2018

Customer Engagement Software

Ameyo

Reviewed by Doug W from Retired AT&T

Don't Know or Care Who this is. They are idiots or have been Hacked. Get numerous calls every day, even though blocked t... Read More

Reviewed on 26 November 2018

CRM Software

Funnel CRM

Reviewed by Faizan

Best CRM for the freelancers. I have used this software from around last 6 months and its above my expectations.

Reviewed on 16 November 2018

CRM Software

Data2CRM

Reviewed by Ij from CRMgroup

Thanks a lot for such a painless transition Zoho to Salesforce. Great job, guys!

Reviewed on 06 November 2018

Customer Engagement Software

Rocketbots

Reviewed by Chad Merrick

Great little support tool with AI.

Reviewed on 31 October 2018

CRM Software

EngageBay Inc

Reviewed by Alex Yu from LOVE MEI

A good competent marketing tool with very some exciting marketing automation features. Easy pipeline management, quick a... Read More

Reviewed on 25 October 2018

CRM Software

Commence

Reviewed by Steve Mann

I would like to convey just how much I appreciate the Commence product and how valuable it is in my day-to-day activitie... Read More

Reviewed on 10 October 2018

CRM Software

Contiq

Reviewed by Barry Gibbons from Nutanixc

I have been using Contiq for the last six months to create sales presentations and I have dropped the time to search for... Read More

Reviewed on 10 October 2018

CRM Software

Zoho CRM

Reviewed by Fran Maita

A quality technological platform. Ideal to start campaigns of products that do not have much acceptance as well as creat... Read More

Reviewed on 19 September 2018

Remote Support Software

GoToAssist

Reviewed by George Melson from GPL

Got a new computer, within 5 minutes the sound comes on. say's I got a virus, gives me some code and I'm told if I didn'... Read More

Reviewed on 02 September 2018

Live Chat

LivePerson

Reviewed by Evan Wu.

Simple and Easy way for communication The application, LivePerson makes it extremely easy and efficient for me to con... Read More

Reviewed on 28 August 2018

CRM Software

Spiro

Reviewed by Joshua Brown

What an easy CRM to use and have available. My company has seen an uptake in overall customer interaction and collaborat... Read More

Reviewed on 21 August 2018

CRM Software

Kapture CRM

Reviewed by Mohit from Moshiks

Was easily able to convert acquired leads into customers through planned prospect engagement strategy by using CRM softw... Read More

Reviewed on 17 August 2018

CRM Software

OroCRM

Reviewed by Anon

A good fit for companies with both B2B sales teams and B2B eCommerce Pros: oroCRM offers the best user experience and t... Read More

Reviewed on 01 August 2018

CRM Software

OroCRM

Reviewed by Anon

A good fit for companies with both B2B sales teams and B2B eCommerce Pros: oroCRM offers the best user experience and t... Read More

Reviewed on 01 August 2018

Live Chat

Chat Outsource

Reviewed by Richard P. Watson

Kudos to Chat outsource support team on providing excellent customer service. Our customers love it! We are extremely sa... Read More

Reviewed on 04 July 2018

Customer Support

Relay

Reviewed by Jeff Kynaston from Plastiq

Relay is one of the most sophisticated CS platforms I've tried. Relay's support automation has made an impactful reducti... Read More

Reviewed on 04 June 2018

CRM Software

eWay System

Reviewed by Katerina Rosová

eWay-CRM is affordable, helpful for your business and runs smotthly within Microsoft Outlook

Reviewed on 24 May 2018

CRM Software

Salesmate

Reviewed by James Myers

We can feed all the details of our prospect manually on Salesmate, but if we have a huge bucket of leads then, Salesmate... Read More

Reviewed on 16 May 2018

Customer Support

CyfutureBPO

Reviewed by Jony from abcrnews

The conversion rate of my business was declining every day and I was dubious about what to do next. Then I found Cyfutur... Read More

Reviewed on 06 April 2018

Live Chat

Cugic - Live Chat S..

Reviewed by Cheryl from Apparal

Cugic live chat software is very familiar and works well with my website. It has so many good options available that hel... Read More

Reviewed on 09 February 2018

CRM Software

AddressTwo

Reviewed by Christina Muryn

AddressTwo (A2) is a wonderful system. It is intuitive, has great customization, and is cost effective. Troy and the t... Read More

Reviewed on 08 January 2018

Live Chat

Lucky Orange

Reviewed by Kerry from Kerry's Berries

Hands down the best product we have used. Tested all the other tools and they have the best tech. We love the dynamic He... Read More

Reviewed on 12 December 2017

Live Chat

Freshchat

Reviewed by Damien van der Aart

Switching to Freshchat for the customer support in our foundation proved to be a successful decision. Unlike competitors... Read More

Reviewed on 08 December 2017

Survey Software

SurveyLegend

Reviewed by Katerina

Fantastic platform, easy to use, beautiful interface. Overall, I really enjoyed my first experience with SurveyLegend. I... Read More

Reviewed on 06 December 2017

Live Chat

Ramble

Reviewed by Adaire Smithwick

Ramble has allowed me to continue through with business ventures and possible leads in a safe and effective way! It's de... Read More

Reviewed on 29 November 2017

Help Desk Software

LiveAgent

Reviewed by Peter

Very easy to use. Perfectly helped us to manage all incoming requests from customers via e-mail or web (live chat). Abso... Read More

Reviewed on 24 October 2017

Help Desk Software

Tender Support

Reviewed by Tarik from EUROMED VOYAES

I use several email management platform, Live Agent is the one that convinced me most in terms of simplicity and efficie... Read More

Reviewed on 12 October 2017

Customer Loyalty

All Digital Rewards

Reviewed by Joy Kuhn

In conjunction with the survey service askGFK, it's impossible to earn enough points to redeem for anything other than p... Read More

Reviewed on 10 July 2017

CRM Software

CompanyHub CRM

Reviewed by David John

We are using CompanyHub from last year. Its been really great and helpful in our process. CompanyHub Support team is rea... Read More

Reviewed on 14 June 2017

Customer Support

Go4Customer

Reviewed by Manish Borva from Studio45

I recently collaborated with Go4customer to avail their B2B telemarketing solutions. I must admit that the company has ... Read More

Reviewed on 09 June 2017

Remote Support Software

Goverlan, Inc.

Reviewed by John Dano from Circo Assets

A great solution for corporate IT Windows system management. I highly advise this product for any system administrators,... Read More

Reviewed on 07 June 2017

Customer Loyalty

Preferred Patron Cu..

Reviewed by Ed from MC Sports

We have used this product for 9 years now across 75 sporting goods stores. Of all the vendors we have ever dealt with,... Read More

Reviewed on 25 April 2017

CRM Software

Bpm'online

Reviewed by Jeremy Viberdorf

Among other vendors that we considered, we chose bpm’online. With the help of bpm’online CRM we aligned the work of our ... Read More

Reviewed on 09 February 2017

Live Chat

REVE Chat

Reviewed by Gitanjali Rajput

I have been using REVE Chat's live chat software for almost 2 years and have noticed amazing improvement in my online sa... Read More

Reviewed on 27 January 2017

CRM Software

Salesboom

Reviewed by Jim Bowser from Northwood IT

Its a good CRM. Very easy to use and affordable. We like to see improvement to the layout editor however.

Reviewed on 13 October 2016

CRM Software

Salezshark

Reviewed by Poonam Agnihotri

Salezshark has helped me drive my team performance to a whole new level. Metrics-based goals, notifications, reminders a... Read More

Reviewed on 22 August 2016

Customer Insights Software

NomNom Insights

Reviewed by John from Swift

We've been using NomNom for a while now, it has been great at helping us centralise all our customer feedback. Quantify... Read More

Reviewed on 01 July 2016

Live Chat

LiveChat

Reviewed by Mirna Sabbagh Muslmani

Customer service is fantastic. Andrzej helped me and was great!

Reviewed on 19 May 2016

Customer Engagement Software

Whisbi

Reviewed by James from Dougall

Easy to use solution that brings the real store experience online. We doubled sales conversions with this omnichannel to... Read More

Reviewed on 01 February 2016

Help Desk Software

Keeping

Reviewed by Frank Sinly

Great help desk alternative that works where I am all the time: my inbox.

Reviewed on 29 January 2016

Customer Loyalty

Loyalty Bay

Reviewed by Mitchel White

Saying payments have been declined when you can clearly seem them on your bank statement.

Reviewed on 28 January 2016

CRM Software

Less Annoying CRM

Reviewed by Helen Warburton

The CRM helps me keep track of customer contacts and conversations we've had and helps me not to be surrounded by bits o... Read More

Reviewed on 28 January 2016

Customer Service Software

StudyFAQ

Reviewed by Katherine from CraftResumes

Perfect web site with daylong access to the services. Immediate homework and writing help. You can chat with the author ... Read More

Reviewed on 26 January 2016

Customer Support

VeriShow

Reviewed by Aakshi Alawadhi

A great company providing over-the-top services from cobrowsing to video chat and screen sharing. Easy to access and us... Read More

Reviewed on 21 January 2016

Feedback Management

Survicate

Reviewed by Tejesh

Very Very Good Cloud Service for collecting leads or engaging with visitors without the help of real-person/web based ch... Read More

Reviewed on 08 January 2016

Live Chat

Smartsupp

Reviewed by Veronika Velecká

Easy to use, free and paid options, visitors recording.

Reviewed on 20 November 2015

CRM Software

ActiveCampaign

Reviewed by Riccardo De Agostini

Being new to the field of email marketing, I'm not exactly entitled to judge ActiveCampaign's services, but I can say a ... Read More

Reviewed on 20 November 2015

CRM Software

Bitrix24

Reviewed by Andrew Graham

All in all the tool is very flexible. Collaboration and the speed of decision making improved since we'd introduced Bit... Read More

Reviewed on 12 November 2015

Survey Software

Verbate

Reviewed by Luther Poier

Getting feedback is pretty hard and surveys just don't cut it. We all have seen the email from Survey-Primate that feel... Read More

Reviewed on 10 November 2015

Live Chat

HeyBubble

Reviewed by Amin Damyar from Interfacing

Really great tool, we have been using HeyBubble Live Chat on out website for about 6 months and the leads we have been g... Read More

Reviewed on 06 November 2015

CRM Software

Salesnet

Reviewed by Adam Yapkowitz

Easy to use. Highly configurable. Experienced, talented professionals are always available. Salesnet CRM was a great ... Read More

Reviewed on 08 October 2015

ITIL Software

devContact

Reviewed by Kimberly Edwards

devContact is really easy to integrate and use. It has allowed us to solve customer complaints more promptly and effecti... Read More

Reviewed on 08 October 2015

Live Chat

Live2Support Pvt Ltd

Reviewed by Subodh Bhatt

Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the b... Read More

Reviewed on 02 October 2015

Customer Experience

Genesys

Reviewed by Membership Drive

We were promised quite a few features, including Salesforce integration, that were in the specs we agreed to when we agr... Read More

Reviewed on 31 July 2015

CRM Software

RealtyJuggler

Reviewed by Devorah Alden

In the interests of full disclosure, I am an agent assistant. I've used other CRMs in the past, so I think I can give y... Read More

Reviewed on 17 July 2015

ITIL Software

SupaTools

Reviewed by Ed Osterman

We have been working with SupaTOOLS for three years. Their product is excellent, highly configurable (with no training)... Read More

Reviewed on 02 July 2015

CRM Software

SalesBabu Business ..

Reviewed by Pankaj Gupta

I like this product! because this is a only software which lift my business revenue at next level.

Reviewed on 09 June 2015

CRM Software

Project-SalesAchiev..

Reviewed by Richie from Phillips

A very clever CRM, can be easy to use when you start with a 'CRM Beginners' but then you can open up all the modules to ... Read More

Reviewed on 08 June 2015

Customer Support

TeamSupport.com

Reviewed by Mahdi Ajili from PrintFleet

We use TeamSupport on a daily basis. It is a great tool and the team are always trying to proactively improve the system... Read More

Reviewed on 05 June 2015

Survey Software

Key Survey

Reviewed by Travis Tasset from Nueterra

Excellent Survey Platform I love the KeySurvey platform. We use it for most all of our surveys - some internal and some ... Read More

Reviewed on 18 May 2015

Survey Software

SoGoSurvey

Reviewed by Wanessa from Student

I was looking for an online survey to use the data in my master thesis and I read good reviews about SoGoSurvey. I gave ... Read More

Reviewed on 08 May 2015

Feedback Management

My Hall Monitor

Reviewed by Sarah Walker

The free website plugins offered have really helped me to engage with my customers and even come up with new ideas that ... Read More

Reviewed on 07 April 2015

CRM Software

Salesflare

Reviewed by John from Mailinator

After using complicated CRM systems and having to input data for years, this changed my world. Salesflare automatically ... Read More

Reviewed on 13 February 2015

CRM Software

Zoho

Reviewed by Neil Leigh

I have been using Zoho CRM on and off for several years. I have used it both as a free and paid service (my needs have c... Read More

Reviewed on 06 February 2015

Survey Software

Survmetrics

Reviewed by Christine

THE GOOD: Optimized for all platforms so survey takers will have a good experience. Nice graphics and templates to choo... Read More

Reviewed on 05 January 2015

CRM Software

Pipeliner CRM

Reviewed by Eva-Bettina Gruber

Pipeliner is a great management tool (e.g. clear structure and features, cool dashboard design, very helpful online manu... Read More

Reviewed on 29 December 2014

Live Chat

Livehelp.com

Reviewed by Jack Doyle

Hey, I am using Livehelp as a live chat from last 1 year. its a amazing software and free of cost for our starting compa... Read More

Reviewed on 13 November 2014

Live Chat

My LiveChat

Reviewed by Denial White

Top Notch! Simplest, most flexible solution available. Give it and other a test drive, you'll always fall back on it.

Reviewed on 20 October 2014

Live Chat

HelpOnClick

Reviewed by Walter Thomas

We have been with HelpOnClick for a few years and in the beginning there was occasional problems but nothing serious. Ov... Read More

Reviewed on 13 October 2014

CRM Software

OnePageCRM

Reviewed by Bruce Fairclough

I've tested what seems to be every CRM out there. (At least 20 !) When I really prioritized what's important to get fr... Read More

Reviewed on 24 September 2014

CRM Software

Blue Utopia

Reviewed by S. Williams

Great service. Great product.

Reviewed on 12 September 2014

Customer Service Software

MightyCall

Reviewed by Billy Heany

MightyCall definitely made me feel a lot more professional. Being able to choose my own number and set my own greeting w... Read More

Reviewed on 09 September 2014

Survey Software

Vizir

Reviewed by Philip Rousseau

I looked for a simple an design survey editor. Vizir was perfect for me. It's the most beautiful survey editor on the ma... Read More

Reviewed on 22 August 2014

Live Chat

Userlike

Reviewed by Sofia Lourenco

Really excellent tool to meet website visitors. Brought me unique selling and upselling opportunities. Great design and ... Read More

Reviewed on 07 August 2014

Log Management Software

Datadog

Reviewed by David G. from Smarter Agent

DataDog is an important part of monitoring at SmarterAgent, where we use their API's and Integrations heavily, especiall... Read More

Reviewed on 01 August 2014

Help Desk Software

Cayzu Help Desk

Reviewed by Chantelle Lamont

I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mi... Read More

Reviewed on 31 July 2014

CRM Software

MobyCRM

Reviewed by Ruben Fuentes from Maquitec

Good Software, it is very useful to our company

Reviewed on 21 July 2014

Customer Service Software

Scorebuddy

Reviewed by Trici from FMBG

Scorebuddy is a powerful monitoring tool that can be used to ramp up your business. This intuitive software is an excell... Read More

Reviewed on 16 July 2014

CRM Software

irsLogics

Reviewed by Paul Paquin

IRS Logics is probably the best software on the market. Rob Pugh does an excellent job and goes above and beyond to ens... Read More

Reviewed on 14 July 2014

CRM Software

Lynkos

Reviewed by Nathan Young from ScanLabs

Great CRM! Really simple to use, have tried 10 different CRMs and Lynkos is a right on spot tool for sales and client m... Read More

Reviewed on 01 July 2014

Survey Software

Super Simple Survey

Reviewed by Nicholas McCreath

Whoa! The most comprehensive survey maker in the market that's also the easiest!

Reviewed on 24 June 2014

CRM Software

PlanPlus Software

Reviewed by Emily Hauptvogel

Danielle Ercan is by far the best account manager we have ever had. She is quick to respond to our requests/questions, ... Read More

Reviewed on 24 June 2014

CRM Software

MoonPSA

Reviewed by Hank Greenberg

Really happy that I switched to these guys for my CRM. My favorite part of the software package is the dashboard, I don'... Read More

Reviewed on 13 June 2014

Complaint Management

Lynk Software

Reviewed by Rick Lundquist

Customer service is my least favorite part of running a business. Lynk actually takes care of most, not all, of the hard... Read More

Reviewed on 11 June 2014

CRM Software

OnMinutes

Reviewed by S. Thomas from G. S. Thomas

OnMinutes is a very helpful business tool to help you keep track of those valuable leads, connections and actions so tha... Read More

Reviewed on 05 June 2014

Survey Software

WorldAPP

Reviewed by Andy from KyivPost

Thanks to Worldapp we could present our customers a flexible and powerfull sulution to collect their opinions and though... Read More

Reviewed on 30 May 2014

Survey Software

mySurveyLab

Reviewed by Jessica from Amazon

My Survey lab is great! Easy to use, easy to read, just about anybody could use it, even my computer illiterate grandmot... Read More

Reviewed on 28 May 2014

Customer Service Software

CyberNiche Software

Reviewed by Ken

I particularly enjoy CyberNiche for the Asset Tracker capabilities. It is a well designed program and it is incredibly h... Read More

Reviewed on 27 May 2014

This page was last updated 19 December 2017 00:17