Customer Management
Your customers are talking about your business constantly, and you need to hear them, respond fast, and remember what they said last time. Customer management software powers that loop: it captures every conversation across email, chat, phone, and social media, routes inquiries to the right person, and builds a shared view of each customer's history so no one starts from scratch. Beyond just answering questions, these tools track satisfaction and feedback, letting you spot problems before they become complaints and recognize when customers are loyal enough to expand their accounts. The space splits into core platforms that handle inbound support and ticketing, specialized tools for engaging and retaining customers, and systems that feed insights back into your product and business strategy. Getting the mix right means matching your customer touchpoints to the tools that serve them without fragmenting your data. If you are after something more specific, have a look at our CRM Software, Customer Service Software, or Help Desk Software categories.
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support… Learn more about Freshdesk.
HostechSupport offers its customers, the best support experience in the industry. We offer quality and 24x7 technical support for leading hosting companies and data centers at competitive prices. Though we provide affordable rates for technical support, we do not compromise… Learn more about HostechSupport.
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but… Learn more about Help Scout.
Zoho CRM is a cloud-based customer relationship management (CRM) software solution designed to help businesses manage their sales, marketing, and customer support processes. The platform is part of Zoho Corporation's suite of cloud-based business tools, which also includes… Learn more about Zoho CRM.
Headquartered in Reading, United Kingdom, Workbooks offers growing companies a SaaS platform to run their business and engage effectively with their customers – at an affordable price. Its core CRM services are aimed specifically at mid-market organisations and extend beyond… Learn more about Workbooks.
**1. When was your company founded?** EngageBay was founded in February 2018. **2. What does your company do?** EngageBay is a simple, powerful, affordable all-in-one marketing, sales, and service automation software with free CRM for SMBs. **3. What are you great… Learn more about EngageBay.
Spiro is the industry’s first proactive relationship management platform. Natively built on artificial intelligence, Spiro provides a single solution encompassing traditional CRM, sales enablement and analytics. Spiro’s AI engine eliminates the need for data entry and… Learn more about Spiro.
OpenCRM launched in 2005 with one simple aim: to offer a credible independent UK alternative to Salesforce and the other CRM services. The business is still owned and operated by the same people who started it. At our HQ in rural Yorkshire we boast a diverse and experienced… Learn more about OpenCRM.
We designed Insightly as a powerful easy to use CRM system for growing business. With integrations to G Suite, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, over 1.2M… Learn more about Insightly.
Founded in 1996, Zoho Corporation is the software company behind three great brands: Zoho, ManageEngine and WebNMS. Zoho offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing… Learn more about Zoho Desk.