Beatrice Holloway
Operations Manager · 1-10
1 review written · 4.0 average
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Reviews by Beatrice Holloway
★★★★★
Zoho CRM's workflow automation is the feature I keep coming back to after three years of daily use. I can build multi-step triggers that fire emails, update fields, and assign tasks without touching a single line of code. For a small team like ours, that kind of automation punches well above what you'd expect at this price point. It genuinely replaced two separate tools we were stitching together before.
The one gripe: the workflow editor gets sluggish when you have more than a dozen active rules running. Not a dealbreaker, but noticeable. Customer support has also been hit-or-miss, mostly helpful but occasionally slow to escalate a real issue.
