Benedict Farrow
Support Operations Coordinator · 11-50
1 review written · 2.0 average
Benedict Farrow's favourite software
No favourites yet.
Reviews by Benedict Farrow
★★★★★
Three years in, and the cracks are hard to ignore. Zendesk handles straightforward ticketing well enough, but the moment you hit anything unusual, things get messy fast. Our volunteer-submitted forms break the routing rules in ways I still can't fully explain. Conditional logic in triggers stops behaving once you layer more than three conditions together. Customer support pointed me to documentation that didn't match the current UI.
To be fair, the reporting dashboards are genuinely useful, and onboarding new staff is simple. But for a non-profit running lean, paying this price for workarounds is a tough sell.
