Bjørn Vestergaard
RevOps Lead · 1001+
1 review written · 5.0 average
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Reviews by Bjørn Vestergaard
★★★★★
Three years into an enterprise rollout, and what sticks with me most is how honestly Capsule handles its own limitations. Early on I hit a wall with bulk field updates across large contact sets. Not a dealbreaker, but annoying when you're wrangling thousands of records. Their support team flagged a workaround within a day and flagged the gap to product. That kind of transparency builds trust in a way that slick feature lists never do. Custom pipeline stages also have some quirks when you're mapping non-linear sales motions, and the automation rules can feel rigid if your workflows get complicated.
Here's the thing though: every edge case I've surfaced over three years has either been addressed in an update or has a sensible workaround. The contact management is genuinely solid for an org our size, and the Transpond integration has simplified how my team handles nurture sequences without bolting on another tool. For enterprise, you'll hit ceilings occasionally. But they're honest ceilings, not hidden ones.
