Brigitte Laframboise
Sales Operations Manager · 201-1000
1 review written · 5.0 average
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Reviews by Brigitte Laframboise
★★★★★
Two years in, and the edge cases are honestly where SugarCRM surprised me most. Custom field logic gets a little tangled when you're dealing with multi-stage workflows that branch in unusual directions, and there was a frustrating week where our duplicate-merge rules didn't behave the way I expected. Small stuff. What kept me loyal is how rarely those moments derail anything important.
Their support team actually helped me think through the duplicate issue rather than just closing the ticket. For a mid-market sales org managing a messy pipeline, this platform holds up where it counts.
