Cressida Booth
Account Executive · 1-10
1 review written · 4.0 average
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Reviews by Cressida Booth
★★★★★
The pricing tier that actually made sense for a small outfit. That's what won me over two years ago, and it's the main reason I'm still here. For a team our size (six people, nobody dedicated to ops), paying per seat on a CRM could get punishing fast. Freshsales kept it manageable, and the Growth plan covers the AI lead scoring and email sequencing features I actually use day-to-day. The billing portal is straightforward, no surprise line items, and they've never once auto-upgraded me without notice.
My one gripe: annual-only pricing for anything above the entry tier feels like a squeeze for a small team watching cash flow. Monthly billing at that level would make a real difference. The feature set is genuinely strong for the price, the pipeline view works exactly how I need it, and the support team has been responsive both times I've raised tickets. If you're a small sales team weighing whether the cost is justified, two years in I'd say yes, with that billing caveat in mind.
