Devon Castillo
Sales Operations Manager · 11-50
1 review written · 3.0 average
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Reviews by Devon Castillo
★★★★★
Five years with Capsule and my feelings have settled into something like fond frustration. The interface is genuinely clean, and that matters more than people admit when you're opening a CRM thirty times a day. New folks on my team pick up the basics quickly, which used to be a real sticking point with the tool we replaced. The contact timeline, the pipeline view, the way tasks sit right next to deal details, all of it feels considered and uncluttered. That's real.
But we've grown from twelve people to close to forty, and the cracks show. Workflow automation is shallow compared to what a team our size actually needs. I keep bumping into limits on custom fields and reporting that feel like arbitrary ceilings rather than technical constraints. Customer support is hit-or-miss, mostly a knowledge base and slow email threads. The UI got me here and keeps me from leaving, but the feature depth hasn't kept pace with where we are now.
