Eli Hargrove
Controller · 11-50
1 review written · 5.0 average
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Reviews by Eli Hargrove
★★★★★
Customer support at Wave is genuinely good, and I don't say that lightly after three-plus years of putting it through its paces. When our headcount pushed past twenty and the transaction volume started climbing, I had a stretch of weeks where I was submitting questions almost daily. They got back to me fast. Not canned-response fast, either. Actual answers, written by someone who clearly read what I sent. One agent walked me through a reconciliation issue that turned out to be my own setup error, and they did it without making me feel foolish.
The software itself covers what a growing startup needs: invoicing, expense tracking, payroll add-on, clean reporting. Occasional quirks exist, mostly around payroll tax setup, but support has smoothed out every snag I've hit. For a free core product with this kind of responsive backing, the value is hard to argue with. If you're running a lean finance function and worried about being left on read when something breaks, my experience says that fear is mostly unfounded here.
