Eliza Fontaine
Content Operations Manager · 1-10
1 review written · 5.0 average
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Reviews by Eliza Fontaine
★★★★★
Pricing anxiety is real when you're a tiny team watching every subscription dollar. So when I first landed on Loom's pricing page about a year ago, I braced for the usual gotcha tiers. What I found was actually reasonable. The free plan carried us further than I expected, and when we finally upgraded, the per-seat cost for a team our size felt proportional to what we were actually getting. No mystery fees, no sudden jumps when we added a user. That alone put it ahead of half the tools I've trialed.
The value conversation gets even easier when I think about what Loom replaced. We were stitching together screen-capture tools, email threads with giant attachments, and the occasional overlong Zoom call nobody wanted to schedule. Loom's video library keeps everything in one place, the webcam overlay makes async feedback feel human, and the Slack integration means my team actually watches the videos instead of ignoring them. Tracking who viewed what with the analytics is a small thing, but it closes the loop in a way I didn't know I needed.
If you're a small team skeptical about adding another paid tool, I'd say run the free tier hard first. You'll hit its limits right around the time you're convinced enough to pay, which is honestly a smart onboarding funnel on their part. Customer service has been responsive the one time I needed help with billing clarification, though I wish the documentation were a bit more detailed. Minor gripe. For what we pay versus what we get, the math works out better than almost anything else in our stack.
