Elliot Parnham
Head of Operations · 11-50
1 review written · 5.0 average
Elliot Parnham's favourite software
No favourites yet.
Reviews by Elliot Parnham
★★★★★
Two years in, and the thing that still catches me off guard is how quickly their support team actually responds. Not a bot holding pattern, not a three-day ticket queue. Real answers, fast. Running a growing startup means I don't have time to wrestle with tooling problems, and Loom's team seems to understand that.
The product itself does what it promises, screen recording, async updates, a tidy video library the whole team can dip into. But honestly, every time something's gone sideways (and it has, twice), support sorted it the same day. That responsiveness alone earns the rating.
