Fiona Mercer
Director of Learning & Development · 51-200
1 review written · 4.0 average
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Reviews by Fiona Mercer
★★★★★
That first week with Loom is what I still tell people about. New staff would sit down, watch a short recorded walkthrough instead of waiting for me to have a free hour, and by day two they were already moving. For a nonprofit with thin bandwidth and a lot of onboarding to do, that was significant. The screen recording is intuitive enough that even volunteers with no tech background figured it out fast, and the video library meant nothing got lost in someone's inbox. I've now run this setup through five annual staff cohorts and the pattern holds every time.
Where it gets frustrating is storage limits on lower-tier plans. We are not a big organization and we hit ceilings faster than I expected, which pushed us into a conversation about upgrading before we were ready. Customer support answered eventually but it took longer than felt reasonable for a paid account. Still, Loom is genuinely woven into how we train people now, and I would not want to go back to the wall of PDFs we used before.
