Garrett Flannery
Digital Agency Account Manager · 11-50
1 review written · 5.0 average
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Reviews by Garrett Flannery
★★★★★
Honestly, the onboarding experience is what made me a true believer. My first week with Loom, I was bracing for the usual mess of tutorial videos and help docs nobody reads. Instead, I was recording and sharing client walkthrough videos within about twenty minutes of signing up. No friction, no lengthy setup calls. The guided prompts were clear, the interface felt obvious, and I had my first client-facing video sent before lunch on day one. That first week set the tone for everything that followed.
Six months in now, and I'm using it daily on behalf of multiple clients, creating screen recordings to explain campaign results, walk through design feedback, and onboard their own internal teams. The video library keeps everything organized by project, which saves real time when a client circles back weeks later. My one small frustration is that the analytics could go a bit deeper for client reporting, but nothing that breaks the workflow. For any agency looking to communicate more clearly with clients, this is genuinely worth your time.
