Gil Rosenberg
Operations Manager · 201-1000
1 review written · 4.0 average
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Reviews by Gil Rosenberg
★★★★★
Rolling out a new project tool across several hundred people is where you discover every limitation a product has, fast. Basecamp handled maybe 90% of what we threw at it without complaint. The message boards, to-dos, and automatic check-ins clicked for most departments within a few weeks. But edge cases started piling up. There's no way to set granular per-project permissions without rethinking your whole account structure. Users either see too much or too little. For a company our size, that's not a minor footnote, it's a recurring headache every time a new client project comes onboard.
That said, I want to be fair here. The product is genuinely honest about what it is. No phantom features buried in a pricing tier you can't afford. Their flat pricing meant I could actually budget without spreadsheet gymnastics, and the support team responded to my edge-case questions within a day, usually with a real answer. If you're evaluating this for a smaller org or one with clean project boundaries, most of my complaints vanish. For us, it's a four-star tool doing its best in a five-star situation.
