Harriet Finch-Barlow
IT Operations Manager · 11-50
1 review written · 5.0 average
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Reviews by Harriet Finch-Barlow
★★★★★
Barely two months in and Zoho Assist's support team has already made a serious impression. I raised a ticket on a Friday afternoon, half-expecting the usual 'we'll get back to you Monday' silence, and had a detailed, human response within the hour. Not a canned reply. An actual answer with steps. That happened twice more in the first few weeks, and the pattern held each time: fast, specific, and genuinely helpful.
For a growing startup where I'm essentially the only person managing remote access and device support, that kind of reliability matters enormously. The unattended access setup was straightforward to configure, and the session quality has been consistently solid across our different office locations. My only mild gripe is that some of the reporting features feel a little thin for what we need as we scale. But honestly, if you're evaluating tools in this category and support responsiveness is on your checklist, Zoho Assist clears that bar comfortably.
