Hugh Connelly
Partnerships and Development Manager · 11-50
1 review written · 3.0 average
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Reviews by Hugh Connelly
★★★★★
The UI is genuinely attractive. That much I'll give them straight away. Coming from a clunky spreadsheet setup that our small non-profit had cobbled together over years, the visual cleanliness of Attio felt like a breath of fresh air when I first logged in about six months ago. Contact records are neatly laid out, the relational linking between people and organizations clicks into place quickly, and navigating between views rarely requires hunting through buried menus. For someone who isn't especially technical, that matters more than it probably should.
But here's where it gets complicated. Some of the customization options, which look simple on the surface, turn into a bit of a maze once you start building out workflows suited to education and non-profit contexts. We track things differently than a startup chasing ARR, and while Attio bends quite a bit, it doesn't bend all the way. I've run into moments where I wanted to configure a specific pipeline stage or attach a particular attribute type and just hit a wall. The help documentation is decent but not deep, and when I raised a support ticket, the response time was longer than I'd have liked for something blocking my work.
Overall, for a small team in this sector, Attio is a credible step up from nothing. The day-to-day feel of using it is pleasant, and most of my colleagues picked it up quickly without much handholding. The pricing is harder to justify for a non-profit budget, though. It sits at that awkward point where it's neither cheap enough to wave through without scrutiny nor feature-complete enough for me to lobby loudly for it at renewal time.
