Isla Carmody
CRM Consultant · 11-50
1 review written · 5.0 average
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Reviews by Isla Carmody
★★★★★
Honestly, the thing that sold me on Salesforce for my agency clients wasn't the feature list. It was the moment I lodged a support ticket at 11pm on a Wednesday, expecting silence until the next morning, and had a detailed, useful response within the hour. That's not typical. Two years of managing Salesforce environments on behalf of clients across a few different industries, and I can count on one hand the times support left me hanging without a real answer.
For agency work specifically, you're constantly fielding questions from clients who don't have internal Salesforce knowledge, so you need a support line that actually holds up under pressure. The team is knowledgeable, they escalate properly when something's beyond tier-one, and they don't send you in circles with canned responses. The platform itself handles lead management and workflow automation well enough that I rarely need help, but knowing quality support is there when a client's pipeline data looks wrong at 9am before a board meeting, that peace of mind is worth a lot.
