Joëlle Beauchamp
Operations Coordinator · 1-10
1 review written · 4.0 average
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Reviews by Joëlle Beauchamp
★★★★★
Support is what keeps me loyal to Lucidchart, honestly. I've worked in small teams my whole career, and when something breaks or I can't figure out a feature, I can't just ping an in-house IT department. I need an answer fast. Over the past three-plus years, Lucidchart's support team has come through for me more times than I can count. Response times are quick, replies are written by actual humans who read my question, and twice they walked me through building a custom shape library step by step. That kind of patience from a support rep is genuinely rare.
The tool itself holds up well too. My small team uses it for process documentation, onboarding flows, and the occasional org chart overhaul. Real-time collaboration works the way it promises. The Confluence integration has saved us a lot of copy-paste headache. Visio import isn't perfect, some formatting shifts around, but it gets the job done when a client sends over a .vsdx file and expects us to work from it.
My one gripe is that the template library can feel a little dated in certain categories. Some wireframe templates look like they haven't been refreshed in years, and for a web-based product that updates monthly, that gap is noticeable. It's a minor thing, and it hasn't made me want to leave, but it's worth knowing if wireframing is a core use case for you. For process diagrams and team collaboration on a tight budget, though, I wouldn't hesitate to point someone in this direction.
