Jordan Calloway-Reyes
Sales Operations Manager · 201-1000
1 review written · 5.0 average
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Reviews by Jordan Calloway-Reyes
★★★★★
My phone is basically my office half the week. Between client site visits, regional check-ins, and the occasional airport sprint, I needed a CRM that actually works from a phone, not one that just technically has a mobile app but punishes you for using it. Capsule is the first tool in this category that hasn't made me feel like a second-class user the moment I step away from my desk. Logging a call, updating a deal stage, adding a quick note right after a conversation ends, it all takes about thirty seconds. That alone kept me from losing details I used to let slip through the cracks on busy travel days.
The sales pipeline view translates well to a smaller screen, which honestly surprised me. I can drag deals forward, assign tasks, and check on what my inside reps are doing without needing to zoom, squint, or fight the layout. After roughly a year of this, my pipeline hygiene is genuinely better than it was when I was desk-bound and using something far clunkier. The Transpond integration is a nice bonus for the times I need to check campaign activity before a customer meeting.
A couple of things aren't quite there yet. The search on mobile can feel a little slow when I'm on spotty hotel wifi, and I wish the notification controls were a bit more granular. But honestly, those are minor gripes against a tool that has made remote work feel less chaotic and more intentional. If you manage a sales function across a distributed team and your reps are out in the field often, Capsule is worth a serious look.
