Kevin Hargrove
Director of Operations · 1001+
1 review written · 5.0 average
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Reviews by Kevin Hargrove
★★★★★
Custom workflows are the feature I keep coming back to, and after five-plus years of rolling ClickUp out across a 1,200-person organization, I can say they're the single reason we didn't drift back to a patchwork of spreadsheets and email chains. The workflow builder lets you define statuses, triggers, and automations at a granular level that most platforms just don't offer. I've built intake flows for IT requests, sprint cycles for our product teams, and quarterly planning boards for senior leadership, all inside the same tool. Each one looks and behaves exactly as the team using it needs it to. That kind of flexibility without a professional services contract attached is not something I took for granted.
The automation layer is where things get genuinely impressive. I set up a rule last quarter that automatically reassigns overdue tasks to a backup owner, notifies the task watcher via a comment, and changes the priority flag. Three actions, one trigger, no developer needed. My operations team of nine people manages a task volume that would've required a dedicated coordinator under our old system. That's the real payoff.
If I'm being honest, onboarding new employees to the full feature set still takes more time than I'd like. The platform is deep, and depth has a learning curve. Customer support has gotten faster over the years, though I still wish live chat response times were tighter during peak hours. Those are minor friction points relative to what the platform delivers. For an enterprise with complex, multi-department workflows, this is as capable as anything I've evaluated.
