Kit Hargreaves
Sales Operations Manager · 201-1000
1 review written · 4.0 average
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Reviews by Kit Hargreaves
★★★★★
Pricing transparency is genuinely one of Freshsales' stronger suits, which sounds like faint praise but isn't. Two years managing a mid-market sales department, and I've sat through enough CRM renewal conversations to know how badly that can go elsewhere. Their tier structure is laid out plainly, the per-seat costs don't balloon with mysterious add-ons, and the AI-assisted lead scoring features we actually use are included in the plan we're on rather than gated behind a premium tier. That's rarer than it should be.
The one gripe worth naming: when my team grew and I needed to add seats mid-billing cycle, the proration calculation wasn't as clear as it should be. I had to contact support to confirm the math, and while they sorted it quickly enough, that step shouldn't be necessary. Build that transparency directly into the upgrade flow and it's a near-perfect package for the price. Features and customer service are solid. Value for money is genuinely good.
