Laurence Whitby
Programme Management Office Lead · 1001+
1 review written · 5.0 average
Laurence Whitby's favourite software
No favourites yet.
Reviews by Laurence Whitby
★★★★★
Support is where Smartsheet genuinely sets itself apart. Five years into an enterprise rollout spanning multiple business units, I've hit my share of configuration headaches. Every single time, their support team responded fast and actually understood the problem. Not scripted runaround. Real answers.
The platform itself is excellent, flexible enough to hold together a sprawling cross-departmental setup that would've collapsed under anything less capable. But it's the quality of ongoing support that keeps me advocating for this internally. If you're evaluating enterprise options, factor that in.
