Lennox Gallagher
DTC Sales Manager · 201-1000
1 review written · 5.0 average
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Reviews by Lennox Gallagher
★★★★★
Nobody warned me that enterprise onboarding with a new winery platform could actually go well. Day one with WineDirect, we had a dedicated implementation contact who already knew our club tier structure before the first call. That's not normal. The training resources were organized, the setup documentation was specific to our scale, and when my fulfillment coordinator hit a wall configuring compliance rules for a handful of states, support had a real answer within the hour. Not a ticket number. An answer.
Two years on, I still think about that first week because it set the tone for everything that followed. The Vin65 POS piece took a little time to click for the tasting room staff, and the marketing tools have more depth than you'd figure out in a month, but the ramp-up was guided rather than thrown. If you're rolling this out across a larger operation, expect the onboarding to be the easy part.
