Lorna Whitfield
Account Manager · 1-10
1 review written · 3.0 average
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Reviews by Lorna Whitfield
★★★★★
Three years in with a tiny team of six, and my feelings about Simply are genuinely split down the middle. The support side is where I have the most to say. When it's good, it's really good. I've had responses in my own language within the hour, and on two occasions a support agent actually walked me through a workflow fix via chat rather than just pointing me at a help article. That kind of thing matters when you don't have an IT person on staff.
But consistency is the problem. Some weeks I get that attentive, human response. Other times I'm waiting two days for something fairly straightforward. The product itself has quirks too, the invoicing module has needed a workaround for a recurring billing edge case I've raised more than once. The visual pipeline is genuinely useful and the project management piece keeps my small team aligned. I just wish the support quality matched the best experiences every time, not just sometimes.
