Maria Papadimitriou
HR Manager · 51-200
1 review written · 4.0 average
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Reviews by Maria Papadimitriou
★★★★★
We started using Actiondesk to streamline our 360-degree feedback cycles, and I have to say it's been a refreshing change from the clunky enterprise tools we'd tried before. As someone without a technical background, the spreadsheet-based approach immediately felt familiar — I didn't need to rope in IT every time I wanted to tweak a workflow or adjust how feedback data was being aggregated.
Setting up the automation for collecting peer responses and routing manager summaries took maybe a day to get right, which is honestly impressive. The flexibility to map our existing feedback forms into the platform without needing custom code was a real selling point. I also appreciated that the data stays clean and easy to export for our quarterly review presentations.
That said, there are a few areas where I'd love to see improvement. The reporting visualizations are fairly basic — for 360 feedback specifically, you want richer charts that show patterns across rater groups, and right now we're exporting to a separate tool for that. Notifications and reminders for participants could also be more customizable; we had to build some workarounds to handle deadline nudges.
Customer support has been responsive and genuinely helpful when we've run into edge cases. Overall, Actiondesk punches above its weight for teams that live in spreadsheets and don't want to over-engineer their HR processes. I'd recommend it with the caveat that very complex feedback frameworks may need supplementary tooling.
