Morgan Steadwell
Operations Coordinator · 1-10
1 review written · 4.0 average
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Reviews by Morgan Steadwell
★★★★★
Switching off our old diagramming tool was something I'd been quietly lobbying for. The previous software worked, technically, but it was slow, clunky on anything that wasn't Windows, and the collaboration story was basically non-existent. One person edited a file, exported it, emailed it around. That was the workflow. Not ideal for a small team trying to move fast.
Lucidchart fixed most of that immediately. Real-time collaboration is the biggest win. My colleague and I can both be inside the same flowchart at the same time, and it just works. The Confluence integration alone has saved me probably two or three back-and-forth email chains a week. The template library is genuinely extensive, and I found the swimlane builder much more intuitive than what I was used to. Getting something presentable took me under an hour my first time, which is a good sign. The Visio import also handled our legacy files without any drama, which I wasn't expecting.
My one real gripe: the free tier limits hit fast when you're managing multiple diagrams across a few active projects. We needed to upgrade sooner than I'd budgeted for, and the pricing jump felt a bit steep for a team our size. Customer support has been responsive, but mostly pointing me to documentation rather than solving things directly. Still, for what it does day-to-day, Lucidchart is a meaningful step up from where we were. If you're making the same switch from a clunky desktop-first tool, the learning curve is genuinely short.
