Natã Boaventura
RevOps Lead · 201-1000
1 review written · 4.0 average
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Reviews by Natã Boaventura
★★★★★
Three years ago, our organization pulled the plug on a heavyweight CRM that had become a nightmare to maintain. Too many fields nobody used, a UI that required actual training sessions, and a support queue that moved slower than a government form. Capsule was a genuine breath of fresh air by comparison. Onboarding a 200-person sales org is never frictionless, but their custom pipeline setup made the rollout far less painful than I expected. Contact records are clean, the task reminders actually get used, and the Transpond integration keeps marketing and sales from living in separate universes.
The one thing I keep bumping into is the reporting side. It covers the basics well enough, but when I need to slice pipeline data across multiple custom fields at once, I hit a ceiling pretty fast and end up exporting to a spreadsheet. That's genuinely the only reason this isn't a five. For a team that wants a CRM they'll actually adopt and maintain without a dedicated admin, Capsule is a very solid choice.
