Natalie Drummond
Bookkeeper · 1-10
1 review written · 4.0 average
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Reviews by Natalie Drummond
★★★★★
Honestly, the thing that caught me off guard was how quickly Dext's support team actually responded. I picked up this tool about two months ago for a small bookkeeping practice, and my expectations for help-desk responsiveness were, let's say, modest. Every other platform I'd tried before had the same story: submit a ticket, wait three days, get a canned reply that doesn't quite answer the question. Dext broke that pattern. I had a pretty confusing issue with bank matching on a client's account in my first week, sent a chat message half-expecting silence, and had a real, specific answer within the hour. The support agent walked me through the supplier rules setup step by step. That kind of thing sticks with you.
The features themselves are genuinely useful for a small operation like mine. The automatic supplier rules save me a meaningful chunk of time on repetitive data entry, and the direct connections to accounting software mean I'm not manually exporting and importing anything. The mobile receipt capture is clean and accurate enough that a couple of my clients have started using it themselves without much hand-holding from me.
My one gripe is the pricing structure. For a small practice managing a handful of clients, the tiers feel like they were built with larger firms in mind, and I found myself paying for document volume I don't quite hit yet. It's not a dealbreaker, but it does sit in the back of my mind at invoice time. If you're evaluating this and you're running a lean operation, map out your document counts carefully before committing to a plan. Overall though, I'm happy with the switch.
