Nate Holloman

Independent IT Support Consultant · 1-10

1 review written · 5.0 average

Nate Holloman's favourite software

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Zendesk· Mar 18, 2026
★★★★★
Solid as a rock. That's the short version. Running solo means downtime isn't an inconvenience, it's a client problem, so uptime matters enormously to me. Across roughly a year of daily use, Zendesk has gone down on me maybe twice, and both incidents were resolved faster than I expected. No silent bugs eating tickets, no weird data disappearing overnight.
The platform feels genuinely maintained. Updates don't introduce chaos, which isn't something I could say about every help desk tool I've tried. For a freelancer who can't afford to babysit software reliability, that consistency is worth a lot.