Niamh Gallagher
Sales Operations Manager · 51-200
1 review written · 3.0 average
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Reviews by Niamh Gallagher
★★★★★
Five-plus years ago, I pushed to leave our previous CRM, a mid-tier platform that was technically capable but buried every simple task under menus and mandatory fields. Less Annoying CRM won me over fast. The contact management is genuinely clean, lead tracking does what it says on the tin, and at $10 per user per month, the pricing is almost disarmingly honest. Customer service has always picked up the phone. That still matters to me more than most people admit.
But here is the uncomfortable part after all this time: the feature set has not grown much. The old platform had reporting that let me slice pipeline data by rep, region, and product line without exporting to a spreadsheet. This one does not get close to that. For a small team, fine. For a department inside a mid-size company that needs custom reporting and deeper integrations, the gaps are real and they accumulate. I am not leaving anytime soon, but I am not telling colleagues with complex needs to follow my lead either.
