Nicolas Beauregard
Customer Support Lead · 11-50
1 review written · 4.0 average
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Reviews by Nicolas Beauregard
★★★★★
Shared drafts sold me on Front. Six months in, I still think about how much time I wasted before it existed. When a tricky customer message lands, I can pull a colleague in to co-write the reply without forwarding the thread or switching to Slack. The draft lives right there, editable by both of us, and the customer sees one clean response. For a growing team still figuring out voice and tone, that's genuinely useful.
The one frustration: the mobile app lags behind the desktop in a noticeable way. Not broken, just limited. If you're on-call over a weekend, you feel it.
