Nicole Hartman
Insurance Operations Manager · 1-10
1 review written · 4.0 average
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Reviews by Nicole Hartman
★★★★★
Configuration was the thing I was most nervous about handing off to a small team like ours. Six months in, I can say the admin panel is genuinely approachable. Setting up user permissions took less time than I expected, and the role-based access controls are granular enough that I could give each person on my five-person team exactly the access they needed, nothing more. For an operation our size, that kind of control matters a lot. eTechnology's setup documentation is clear, and their support team walked me through a tricky rating table configuration on the first call without transferring me twice.
The one gripe I keep running into is that changes to certain permission settings don't take effect until the next login session, which caused some confusion early on. Not a dealbreaker, but worth knowing if you're onboarding staff quickly. Overall, the platform does what it promises for a small shop managing multiple lines, and the admin experience has been one of the cleaner parts of the whole thing.
