Odette Larivière
Customer Support Manager · 201-1000
1 review written · 5.0 average
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Reviews by Odette Larivière
★★★★★
Forty-plus agents now, up from eight when I first set this up. Help Scout has scaled without once making me feel like I was wrestling the tool to keep pace. Permissions, mailboxes, team inboxes, all of it grows cleanly. Five years in, onboarding a new cohort still takes an afternoon, not a week.
The reporting has gotten sharper over time, and the knowledge base sits right where agents need it. Genuinely one of the smoothest enterprise rollouts I've managed.
