Oliver Bassett
Client Support Manager · 11-50
1 review written · 5.0 average
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Reviews by Oliver Bassett
★★★★★
Clean. Genuinely clean. That was my first reaction when I set up Zoho Desk for a client about six months ago, and the feeling hasn't worn off since. The ticket view is uncluttered, the navigation is intuitive enough that I rarely have to think about where something lives, and the agent interface doesn't punish you for switching between multiple client accounts throughout the day. Running a shared inbox across several brand identities used to mean constant context-switching headaches. Here, the setup is straightforward and the visual separation between each client's queue keeps me oriented without extra effort.
For an agency context specifically, the customisation depth is impressive without being overwhelming. I can tailor the help portal, the automated workflows, and the SLA policies per client without needing a developer or a two-hour tutorial. The mobile app is decent too, solid enough for a quick status check on the go. My one gripe is that some of the more advanced automation rules take a few tries to configure correctly, and support documentation could be clearer in places. But honestly, as day-to-day tooling goes, this is about as pleasant as help desk software gets.
