Olivia Hartman
Director of Student Services · 11-50
1 review written · 4.0 average
Olivia Hartman's favourite software
No favourites yet.
Reviews by Olivia Hartman
★★★★★
Solid. That's the word I keep coming back to after five-plus years of running Help Scout for our nonprofit's student support inbox. We've had maybe two noticeable outages in all that time, and both were short. No lost tickets, no corrupted data, no bizarre bugs that made me question everything. For an organization where students are emailing about financial aid and enrollment deadlines, that kind of reliability isn't a nice-to-have. It's the whole thing. The knowledge base integration has stayed consistently stable too, which matters when I don't have an IT department to call.
The one real downside I keep bumping into is the reporting dashboard. It loads slowly when I'm pulling date ranges longer than 90 days, and for annual grant reporting that's a genuine hassle. I end up exporting to a spreadsheet more than I'd like. That said, I've watched them ship steady improvements over the years without breaking what already works, and that kind of disciplined development earns a lot of goodwill from me.
