Olivia Merritt
Director of Fleet Operations · 11-50
1 review written · 4.0 average
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Reviews by Olivia Merritt
★★★★★
Scaling a TMS across a team that's doubled in headcount over two years is a stress test for any platform. McLeod held up. New dispatchers get oriented faster than I expected, the permissions structure is flexible enough that I can give people exactly the access they need without handing over the keys to everything, and the load management workflow doesn't fall apart when you add more hands to it. That matters when you're growing fast and don't have time to babysit a fragile system.
My one real gripe is the reporting side. The built-in reports cover the basics, but anything custom requires either patience or a call to their support team. The support team is responsive and knows the product, so it's not a dealbreaker. Still, I'd like to configure my own dashboards without needing help every time. If you're evaluating this for a growing operation, the core dispatch and order management functionality is genuinely solid. Just budget some time for the reporting learning curve.
