Pietro Carnevale
Customer Support Manager · 1-10
1 review written · 5.0 average
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Reviews by Pietro Carnevale
★★★★★
The first week with Front is the thing I still talk about when a colleague asks me what good onboarding looks like. No lengthy implementation calls, no consultant fees, no reading through a 60-page manual at midnight. I had our shared inboxes live, basic rules configured, and the whole team (five people at the time) actually using it by day three. That almost never happens with software in this category. Five-plus years later, I still credit that early experience for why adoption was never a fight.
Front has grown into genuinely powerful territory since then, with AI triage features and analytics I use every week, but the foundation remains the same: the interface just makes sense. My one honest gripe is that some of the newer automation settings sit in menus that take a little digging to find. Not a dealbreaker, not even close. If you run a small team and need a shared inbox tool your people will actually open without complaining, this is the one I keep pointing people toward.
