Rasmus Björklund
Customer Support Manager · 11-50
1 review written · 5.0 average
Rasmus Björklund's favourite software
No favourites yet.
Reviews by Rasmus Björklund
★★★★★
Solid as a rock. That's the thing that struck me most in my first few weeks on Talkdesk, because I came in braced for the usual new-platform drama: dropped calls, random logouts, that one bug that only surfaces on a Tuesday when you least need it. None of that. In roughly ten weeks I can count outages on zero fingers. For a startup our size, where the support function is still finding its footing, that kind of reliability isn't a nice-to-have, it's the whole foundation.
The uptime visibility is also worth calling out. There's a status page that actually reflects reality, and when there was one brief degraded-performance notice last month, their team had posted an update before I even noticed anything on my end. Customer service picked up quickly when I had a config question early on. Features are generous for the price point, though I'd love a few more reporting filters. Overall, this is the most stable call center platform I've touched, and I'm not worried about it falling apart as we scale.
