Rowan Ashby
RevOps Lead · 201-1000
1 review written · 5.0 average
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Reviews by Rowan Ashby
★★★★★
Permission structures in CRM platforms are quietly the thing that determines whether your whole setup holds together or collapses six months in. Zoho CRM gets this right in a way I didn't fully appreciate until I tried explaining it to a colleague on a different platform. After five-plus years of configuring this for a mid-market sales department, the granular role and profile controls feel almost like a second language to me. Field-level permissions, module access, record ownership rules, territory hierarchies. It's all there, and it layers together logically. Setup takes thought, but it rewards that effort.
The admin interface itself has improved noticeably over time. Early on, some of the configuration menus were buried in odd places and required a few too many clicks to reach. That's much better now. Support has been solid when I've hit genuine edge cases, nothing spectacular but competent and usually quick. For any team that needs real permission depth without paying enterprise prices for it, Zoho CRM is genuinely hard to beat.
