Stella Hargreaves
Account Executive · 11-50
1 review written · 4.0 average
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Reviews by Stella Hargreaves
★★★★★
Switching away from our previous CRM was the decision I pushed hardest for, and two years on, I'm still confident it was the right call. The old tool looked polished but buried half the features I actually needed behind confusing menus. Freshsales flipped that. Pipeline visibility is clean, the AI lead scoring surfaces the contacts worth chasing right now, and setting up automated follow-up sequences took me an afternoon rather than a week of ticket-writing to get IT involved. For a team our size (we're hovering around thirty people), that kind of self-serve setup matters a lot.
That said, the reporting side is where I'd push them to do better. Custom reports feel like an afterthought compared to everything else. I find myself exporting to a spreadsheet more than I'd like, which is a bit ironic given I left my last CRM partly for that reason. Customer support is responsive but sometimes the answers are surface-level. Still, the core product earns its place in our stack every single week.
