Toby Ashworth
Freelance Payroll Consultant · 1-10
1 review written · 3.0 average
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Reviews by Toby Ashworth
★★★★★
Six months as a solo operator running payroll for a handful of small clients, and my feelings about Paycom are genuinely split. The interface looks polished at first glance. Clean layout, logical menu groupings, and the employee-facing side is easier to navigate than most tools I've touched. The IWant AI feature is a nice idea too, asking plain-language questions and getting back actual data instead of hunting through nested menus. That part works more often than not.
Here's the thing though: some of the core payroll screens feel buried. Getting to certain tax settings requires more clicks than I'd expect from a product that pitches itself on simplicity, and the onboarding documentation assumes you're part of a larger HR team, not one person handling everything. Support has been responsive enough, but two of my tickets just got pushed back to generic help articles. For a freelancer, the value proposition is shaky at this price point. Useful features, uneven execution.
