Toby Marchetti

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Reviews by Toby Marchetti

• Lucite· Nov 30, 2025

  ★★★★★

  Five-plus years with Lucite and my honest verdict is this: tremendous potential, genuinely useful core functionality, and a frustrating ceiling you hit the moment a client's situation gets complicated. For straightforward renewals and standard carrier documents, the extraction accuracy is impressive. My team processes dozens of those a week and Lucite saves us real time. But run anything unusual through it and the cracks start to show.

  The edge cases are where I've lost the most hours. Surplus lines documents from smaller domestic carriers, manuscript endorsements, layered programme structures with multiple signatories, these regularly trip up the AI. Extracted data comes back incomplete or misattributed, and because we're acting on behalf of clients who expect a clean deliverable, I can't just shrug and send it out. I end up verifying manually anyway. The generated summaries also struggle with exclusion language that's been modified mid-policy, which is exactly the kind of nuance a broker needs to catch. Customer support has acknowledged the gaps but the fix cycle is slow. I've logged the same manuscript endorsement issue three separate times.

  None of this makes Lucite worthless. Far from it. For the 70 or 80 percent of our workload that fits neatly into standard structures, it performs well and the deliverable templates save us genuine effort. The pricing is harder to justify, though, when a meaningful slice of our book requires heavy manual intervention post-extraction. If you're evaluating this for a high-volume, vanilla commercial lines practice, the value proposition is clear. Complex specialty work or anything non-standard, budget extra review time and go in with calibrated expectations.