Ursula Gagnon-Firth
IT Managed Services Consultant · 11-50
1 review written · 5.0 average
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Reviews by Ursula Gagnon-Firth
★★★★★
The widget-driven dashboard setup genuinely stopped me mid-onboarding. I'm running monitoring for three client environments right now, and being able to build a completely different dashboard view for each one, without leaving the platform or stitching together exports, is something I didn't expect to find at this price point. The analytics surface is deep. Network device health, VM performance, log data from the SOC side, all of it pulled into one place with visualizations that actually make sense to a client sitting across a table from me.
For an agency context, the reporting flexibility is the real story. I can tailor report layouts per client, which cuts my prep time before quarterly reviews significantly. Their support team walked me through some of the plugin architecture early on and it was a genuinely helpful conversation, not just a knowledge base link. A couple of the default chart types feel a little rigid and I'd love finer control over scheduling recurring reports, but those are small friction points. Less than three months in and I'm already pitching this to two more clients.
