Enrique Torres
1 review written · 5.0 average
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Reviews by Enrique Torres
★★★★★
Pros Maestro has been excellent in providing customer service when needed from live chat to email. They are timely, efficient and work with you to problem solve or find quicker methods. We appreciate they are a family company and work with other vendors to help different aspects of properties function and provide guest services on demand. With the providing of onsite training to conferences, they strive to provide the best service possible for their clients and send pertinent information on updates and implementations. Thank you for all you do! Cons Reports more specific and easier to understand. Ability to transfer most documents to excel of spread sheet readouts. Enhancements that can be utilized by all properties to not always be at a cost unless specific to a property. Overall 5/5 Likelihood to Recommend 9/10 Return on Investment (ROI) 4/5 Customer Service 4.5/5 Ease of Use 4.5/5 Implementation/Onboarding 4.5/5
