Administrator in Computer Software
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★★★★★
Their technology works and does what it needs to do - but so do many payment companies. What stands out is their customer service, ability to meet customer demands, and serve as thought partners. They have strong documentation that is able to answer virtually everything. For more bespoke questions they are active in Slack and always willing to hop on a call to brainstorm solutions together. It's clear they don't cut corners: they only deliver the strongest product. Not quite as much flexibility with less-standard use cases as we'd like, but they've been willing to build and iterate with us. We are a payments platform utilizing Dwolla's ACH payment rails. They allow us to stay out of the funds flow and securely transfer funds between various funding accounts. Unlike something like Stripe, they don't require a separate account generation process outside of our user flow so it makes a more seamless process.
